DAMAGES OR SHORTAGES

To minimize any delays in resolving damage or shortage claims, the customer is required to count all items received before accepting the delivery from the carrier. This step is crucial to ensuring accuracy in the quantity and condition of the products delivered. Any damages or shortages identified at the time of delivery must be explicitly noted on the carrier’s freight bill or bill of lading. This documentation must be countersigned by the customer to validate the claim.

The damaged products must remain in their original cartons to preserve evidence of the damage during transit. The customer is responsible for notifying Beauty Teck of any damages in transit or product shortages within ten (10) business days of receipt. Failure to report within this timeframe will release Beauty Teck from any obligation to process credit or arrange for product replacement.

Additionally, no returns will be accepted without prior notice. Customers must contact Beauty Teck to obtain authorization for returns. This process ensures that all returned products are accounted for and processed efficiently, maintaining the integrity and quality standards of our operations.